Earnings call: Lumen Technologies reports mixed results in Q1 2024

Lumen Technologies (NYSE: LUMN), a global technology leader, has reported mixed financial results for the first quarter of 2024, with a decline in total revenue but significant progress in key strategic areas.

The company’s North America enterprise product portfolio saw growth, and there was increased customer adoption of Lumen’s flagship digital offering, Lumen Network-as-a-Service (NaaS). Despite a 12% decline in total reported revenue to $3.29 billion, Lumen executed a TSA agreement providing $2.3 billion in new liquidity, reshaping its debt maturities.

The company emphasized its focus on network investments and digital transformation, with substantial capital being deployed to expand its fiber network and launch new services like Lumen Defender. Additionally, Lumen reiterated its full-year guidance for 2024 and discussed potential strategic options for its mass markets business.

Key Takeaways

Lumen Technologies reported a 12% decrease in total revenue, down to $3.29 billion, with adjusted EBITDA at $977 million.The company saw growth in its North America enterprise product portfolio and increased adoption of Lumen NaaS.Lumen executed a TSA agreement, providing $2.3 billion in new liquidity and reshaping debt maturities.Capital is being deployed to expand the fiber network, with record quarterly fiber net additions.The company is investing in digital transformation, including AI and a new service called Lumen Defender.Lumen reiterated its 2024 full-year guidance and is considering strategic options for its mass markets business.

Company Outlook

Lumen is confident in its turnaround progress and future prospects.The financial outlook for 2024 remains unchanged, with confidence in meeting free cash flow guidance.Revenue is expected to be variable throughout the year due to legacy services.Strategic options for the mass markets business include joint ventures, wholesaling arrangements, and asset-backed securitization.

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Bearish Highlights

Revenue and EBITDA results were weaker due to previous year’s debt restructuring uncertainties.Total reported revenue declined by 12%.Revenue is expected to experience fluctuations throughout the year.

Bullish Highlights

Sequential and year-over-year revenue growth in key segments.Strong sales performance in enterprise business and high demand for network and edge services.Record quarterly fiber net additions and growth in quantum fiber broadband subscribers.New talent additions to the team and progress in digital transformation initiatives.

Misses

Capital spend adjusted from $750,000 to $0.5 million per year.Q1 is expected to be the low point for EBITDA in the year.The company did not provide specific guidance on quarterly EBITDA or the percentage of revenue from the Lumen digital platform.

Q&A Highlights

Lumen is focusing on customer adoption across 20 different industries, seeing this as a significant profit opportunity.Black Lotus Labs was praised for its contributions to network security.The company is assessing asset monetization on a case-by-case basis without a specific timeline.Lumen prioritizes subscriber growth and market-driven pricing adjustments over immediate price increases.

In conclusion, Lumen Technologies has faced challenges in the first quarter of 2024 with a decline in total revenue, but the company’s strategic investments in its enterprise portfolio, fiber network expansion, and digital services such as Lumen NaaS and Lumen Defender indicate a commitment to growth and transformation.

While the company is navigating through revenue variability and debt restructuring, its confidence in the full-year outlook and potential strategic developments for its mass markets business suggest optimism for the future.

InvestingPro Insights

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Lumen Technologies (NYSE: LUMN) has had a challenging start to the year, as reflected in the real-time data and insights provided by InvestingPro. With a market capitalization of $1.21 billion and a negative P/E ratio over the last twelve months as of Q4 2023, the company’s financial position is under scrutiny. The revenue decline of 16.71% over the same period further emphasizes the challenges faced by Lumen Technologies.

InvestingPro Tips suggest that Lumen operates with a significant debt burden and is quickly burning through cash, which could be concerning for investors. The company’s stock has also taken a significant hit over the last month, with an 18.49% decrease in price total return, indicating investor skepticism about its near-term prospects. However, it’s worth noting that Lumen’s liquid assets exceed its short-term obligations, providing some financial flexibility.

For investors seeking a more in-depth analysis of Lumen Technologies and additional insights, there are 9 more InvestingPro Tips available at https://www.investing.com/pro/LUMN. These tips could provide valuable context for the company’s current financial health and future outlook. Remember to use coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription for even more comprehensive data and insights.

Full transcript – CenturyLink (NYSE:LUMN) Q1 2024:

Operator: Greetings, and welcome to Lumen Technologies First Quarter 2024 Earnings Call. During the presentation, all participants will be in a listen-only mode. Afterwards, we will conduct a question-and-answer session. [Operator Instructions] And as a reminder, this conference is being recorded Tuesday, April 30, 2024. I would now like to turn the conference over to Matthew Debnam, Director, Investor Relations. Matthew, please go ahead.

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Matthew Debnam: Good afternoon, everyone, and thank you for joining Lumen Technologies first quarter 2024 earnings call. On the call today are Kate Johnson, President and Chief Executive Officer; Chris Stansbury, Executive Vice President and Chief Financial Officer; and Jim Breen, Senior Vice President, Investor Relations. Before we begin, I need to call your attention to our Safe Harbor statement on Slide 1 of our first quarter 2024 presentation, which notes that this conference call may include forward-looking statements subject to certain risks and uncertainties. All forward-looking statements should be considered in conjunction with the cautionary statements and the risk factors in our SEC filings. We will be referring to certain non-GAAP financial measures reconciled to the most comparable GAAP measures, which can be found in our earnings press release. In addition, certain metrics discussed today exclude costs for special items as detailed in our earnings materials, which can be found on our Investor Relations section of the Lumen website. With that, I’ll turn the call over to Kate.

Kate Johnson: Good afternoon, everyone and thanks for joining us. I’m excited to have a chance to share Lumen’s turnaround progress with all of you. As you know, our strategy is focused on empowering enterprises with next-gen on demand connectivity solutions powered by our fiber network. Effectively, we’re cloudifying telecom to meet our customers need for blazing fast speed, ultra-low latency and dynamic capacity to support the immense expansion in data workloads, all in a secure and hybrid world. But before I get into the transformation update, I want to address our 2024 first quarter financial performance. As we shared last quarter, the debt restructuring in the second half of 2023 created uncertainty for our customers and partners, which translated into softer sales during that period. As a result, we saw weaker 2024 Q1 revenue and EBITDA results. Now, despite these pressures, we did maintain sequential and year-over-year revenue growth in Q1 within our North America enterprise grow product portfolio, and we also made material traction in driving customer adoption of our flagship digital offering, network as a service or Lumen NaaS, both important components of our turnaround story. Now that we’ve successfully executed the TSA agreement with a broad group of our creditors, our balance sheet is significantly stronger. When we unveiled our transformation plans at our mid-2023 Investor Day, it would have been hard to imagine the level of financial flexibility we would achieve through this agreement that addressed over $15 billion of our debt, extending over $10 billion of our maturities due over the next four years in 2029 (ph) and beyond, while securing access to over $2.3 billion in new liquidity. We’re pleased with the runway this deal created for our transformation, and you can expect us to continue to find ways to strengthen our balance sheet and return value to shareholders. Additionally, we’re continuing to reshape and right-size our business through automation and AI, continuously redeploying resources to the highest impact growth priorities and taking cost out in the form of people and vendor spend reductions. As such, we materially reduced our cost base in early Q2. These actions were a direct result of our transformation programs and were already contemplated in our 2024 EBITDA guidance. Okay. Moving on to the transformation update. I’ll start with our enterprise business, focused on driving commercial excellence. This is about better sales execution, securing the base of traditional telecom customers to reduce churn, and delighting our customers with quick, secure and effortless digital experiences. We had excellent sales performance in the first quarter, with North American enterprise sales up 27% year-over-year, our strongest first quarter performance in some time. Additionally, new logo sales increased by 21% and total contract value for all sales nearly doubled year-over-year. A great example is within our public sector business, where we recently won a $73 million contract to transform the U.S. Government Accountability Office’s network, data, voice and video connectivity so the agency can better serve Congress and the American people. Overall, we’re excited by these significantly improved sales results, as they should be a leading indicator for improved revenue performance. I also want to note that we’re seeing a dramatic rise in demand for high capacity, low latency network and edge services, often requested in the form of custom private networks. We believe this is driven by the advent of GenAI and the complexity of hybrid multi-cloud architectures. We’ve established a dedicated team focused on capturing this demand, and we are confident this will be an important tailwind for our turnaround. It is a spike in demand, perhaps a once in a lifetime kind of opportunity to leverage what we do best at Lumen. Okay. On to securing the base, a crucial program that is all about five key levers, including installs, renewals, migrations, usage and disconnects. While our Q1 sequential install trends were affected by the TSA related uncertainty that I mentioned earlier, we did see strong results in the other secure the base levers. Specifically, renewals were up 5%, disconnects improved by nearly 5%, and migrations were up double-digit percentages benefiting from a large deal. If we double click on our migration performance, we see signs of better execution closing deals with compelling economics as customers transition from legacy services to next-gen solutions in our grow product portfolio. We are focused on securing the base because when we transition customers from legacy systems like TDM and voice to digital first solutions like NaaS and IP, we’re not only supporting our customers growth, but also our own. That said, this part of our transformation is the most challenging because of well-known secular headwinds, as well as complex and unpredictable pricing dynamics across on net and off net peering partnerships. Negative growth in these areas masks the progress we are making in selling and delivering the more modern capabilities in our portfolio. As such, we will not only continue to adjust our resourcing here to ensure the highest returns on our transformation program spend, but we will also make those investments and results more transparent to you. A foundational part of our pivot to growth involves a relentless focus on enhancing customer experience. We’re delighting customers with process optimization and a truly digital platform, giving them better visibility to their orders with real-time status updates. And as a result, we’re meeting and exceeding customer expectations more consistently. In the first quarter, I’m super excited to tell you that every one of our customer segments showed dramatic year-over-year improvements across all products and customer satisfaction as measured by net promoter scores or NPS. Specifically, large enterprise NPS rose by 24%, wholesale NPS rose by 35 points, and mid-markets and public sector NPS’ rose by more than 50 points each. We look at these improvements in customer experience as the cornerstone for continued momentum in sales, churn reduction and ultimately revenue growth. Alongside commercial excellence, we’re driving disruption and building our future by delivering next-gen networking capabilities to our customers. Our Lumen digital team has been hard at work empowering enterprise customers with on-demand access to cloud, with direct control of network bandwidth, connectivity and latency paths. Lumen is enabling customers to design, price, order and consume networking and security services online with a truly digital, low friction customer experience. It all started with Lumen NaaS, which we launched in Q3 of 2023, and since then the team has delivered 14 new NaaS innovations, including native DDoS and automated transport in a family of secure, composable services that span our network and edge locations. Through Q1, we saw diversity in NaaS adoption with activated customers across over 20 industries and the customer feedback is fantastic. For example, Avaya is using Lumen’s NaaS to establish internet connectivity in minutes rather than the traditional service model taking weeks, improving their operational agility. Norwegian Cruise Lines recently shared that with Lumens NaaS, they’ve reduced the time to establish internet connectivity from weeks to minutes, which is great for their customer experience. And speaking of delighting customers, Arena Operating Company delighted fans with a bump in bandwidth while hosting the Florida Panthers NHL playoff game thanks to Lumen NaaS. All right. Let’s talk about ExaSwitch. We created this award winning high capacity optical switching platform to meet the demands of hyperscaler peering, while also functioning as a high capacity on ramp to the public cloud for enterprises. Now, the need to reimagine multi-cloud connectivity has never been more important as AI, autonomous systems and exploding data growth redefine enterprise networking and security needs, every millisecond counts. That’s why ExaSwitch use cases are extending far beyond hyperscaler peering into things like AI exchanges, because it’s the only optical switching platform of its kind that can rise to today’s performance and security challenges. Finally, we’re taking a major step forward in security innovation by launching an exciting new subscription service that leverages patented AI powered IP based threat detection and prevention capabilities from Lumen’s very own Black Lotus Labs. In the second half of 2024, this security service called Lumen Defender will be broadly available on our NaaS and DIA connections, enabling enterprise customers to have more secure connectivity as we help identify and block threats at the network level. Let’s look at our mass markets business now. We continue to execute our strategy to deploy capital where we see the greatest opportunities for growth, and we’re on track to deliver more than 500,000 new fiber enabled locations this year, and we’re optimizing our pre-sales motions to drive penetration into those assets as quickly as possible. Our strong fiber sales momentum from late last year continued, highlighted by our Q1 quarterly fiber net adds being the best we’ve ever reported. This was achieved with our sales, marketing and retention efforts, including improved results converting existing copper customers to our best in class Quantum (NASDAQ:QMCO) Fiber product. And look, it’s not me saying it’s best in class, it’s our customers. They’re saying it too. We’re continuing to deliver amazing net promoter scores with Quantum Fiber hitting positive 67 in Q1, once again rising sequentially and year-over-year. Finally, I’ll wrap with a comment on people and culture. I said that we will rebuild Lumen from the people up and this focus on culture is enabling our transformation and it’s creating a company that continues to get external recognition. In fact, we’ve won 11 awards for superior culture in the past few months alone. More importantly, it helps us continue to attract amazing talent. On our last earnings call, I spoke about our key innovation hires, including Satish Lakshmanan as Chief Product Officer; and Dave Ward as our new Chief Technology Officer. And since that time, we’ve made three important talent additions to our team. Jim Breen, our new SVP of Investor Relations is with us on this call and as many of you know, he brings more than 25 years of tech and telecom equity research experience and will lead our efforts to clearly communicate our transformation progress to all of you. Ryan Asdourian, our new EVP and Chief Marketing Officer, joins us from Microsoft (NASDAQ:MSFT) and will play a critical role in raising visibility around our game changing innovations as we disrupt traditional telecom. And finally, Dianca Lanier, a tech company CEO with an amazing track in tech, military leadership, retail and logistics, joined our Board of Directors. The team is gelling. We’re executing really well and our customers are seeing our progress. I’m confident that Lumen’s future is very bright. And with that, I’m going to turn the call over to Chris.

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Chris Stansbury: Thanks, Kate and good afternoon, everyone. In the first quarter, we took important steps towards strengthening our balance sheet and reshaping the business. As we position Lumen towards driving for long-term growth. As expected, our first quarter revenue and EBITDA performance was affected by TSA related customer uncertainty, as well as some seasonality factors discussed in our last earnings call. While we have more hard work ahead of us to improve trends, we’re demonstrating our ability to execute. A few key highlights. First, as Kate mentioned, we successfully completed the TSA in the first quarter, which creates additional runway for our pivot to growth in terms of rephasing our debt maturities and providing more than $2.3 billion in new liquidity. The transaction included high participation from creditors across our capital structure, underscoring their broad support in our turnaround strategy, and will continue to strengthen our balance sheet as we move forward. As planned last week, we took material cost out actions as we continue to improve processes and shape shift our organization to support our strategy. These savings were included in our full year 2024 guidance. Going forward, we expect to realize additional cost takeout opportunities as we further reshape our organizational structure, rationalize third-party spend, drive increased adoption of AI to automate manual processes and shut down non-core legacy products. Finally, and most importantly, our sales growth engines within our business and mass market segments accelerated in the first quarter as we saw a strong improvement in performance within both North American enterprise sales with a 27% year-over-year growth and quantum fiber broadband net additions. All of this gives us confidence in our 2024 guidance, with EBITDA expected to improve from a low point in the first quarter. Before covering our first quarter results in more detail, I’d like to first discuss several changes impacting our 2024 revenue reporting. As we discussed last quarter, we’re breaking out a new international and other channel within our business segment which includes all international and CDN revenue. We’re also providing updated business product category reporting to move CDN from harvest to other within the international and other channel. Additionally, with the sale of our EMEA business and select CDN contracts completed in the fourth quarter of 2023, we will provide the historical contributions of these sales as well as the associated commercial agreement impacts within our financial trending schedules. Please keep in mind, when these impacts are excluded from results, our sequential and year-over-year growth rates are substantially better than the reported rates. Finally, related to our annual customer realignment process, we moved a small amount of revenue from our mass market segment to our business segment within the mid-market enterprise channel, and historical revenue has been reclassified into our financial trending schedules to reflect this change. Let’s move to the discussion of financial summary for the first quarter. On a year-over-year basis, total reported revenue declined 12% to $3.29 billion, approximately 34% of the decline was due to the impact of divestitures, commercial agreements and CDN. Business segment revenue declined 12.7% to $2.591 billion, and approximately 41% of that decline was due to the impact of divestitures, commercial agreements and CDN. Mass market segment revenue declined 9.2% to $699 million. Adjusted EBITDA was $977 million in the first quarter with a 29.7% margin. Free cash flow was $518 million in the first quarter. Next, I’ll review our detailed revenue results for the quarter on a year-over-year basis. Within our North America Enterprise channels, which is our business segment, excluding wholesale, international and other, revenue declined 5.5%. As we mentioned last quarter, we had a one-time public sector revenue benefit in the fourth quarter within our other product group and this did not recur in the first quarter. Additionally, as I mentioned earlier, the customer uncertainty related to the TSA through the second half of ’23 and early this year had a lagging effect on revenue trends in the first quarter. These pressures were fully contemplated in our 2024 guidance that we provided in early February and are expected to gradually abate over the coming quarters. We continue to expect public sector to be the first channel to pivot to sustainable growth later this year, followed by mid-markets and then large enterprise. Overall North America business declined 7.3%. Large enterprise revenue declined 5.8% in the first quarter within large enterprise. Our grow revenue increased 1.4% year-over-year and this growth was offset by other product revenue as well as continued declines in nurture and harvest product revenue. We expect continued variability in trends as we drive towards overall stabilization. Mid-markets revenue declined 7.1% year-over-year. Continued strength in IP and enterprise broadband within grow product revenue was offset by lower VPN and voice, which contributed to the declines in our nurture and harvest products. Public sector revenue declined 2.8%, influenced primarily by declines in nurture and harvest which more than offset growth within our grow and other product revenue. As Kate mentioned, we continue to see traction with large bookings in this space which take time to ramp to revenue and these wins give us continued confidence, the public sector will be the first sales channel to return to sustainable growth this year. Wholesale revenue declined 11.3% year-over-year. The harvest portion of the wholesale portfolio, which is comprised of products like TDM, voice and private line saw revenue contract by 17.2% year-over-year in the first quarter. This is primarily driven by telco partners that are shedding legacy services. Our harvest product revenue will likely continue to decline over time and is an area that we will manage for cash. International and other revenue declined 65.2%, driven primarily by the divestiture of our EMEA business and the sale of select CDN contracts in the fourth quarter of last year. Moving to our business product life cycle reporting. I’ll reference the results based on our North America enterprise channels, which represent our core strategic revenue category. As Kate shared, we maintained higher growth products revenue both year-over-year and sequentially in the first quarter despite the TSA related headwinds. The 3.3% year-over-year improvement was driven by strength in IP and enterprise broadband across all channels as well as dark fiber and edge fabric growth, primarily within large enterprise. While results can vary in any quarter, we expect sustained strength in the grow product revenue as we execute on our core turnaround. Grow represented approximately 43% of our North America enterprise revenue and for our total business segment carried an approximate 81% direct margin this quarter. Within nurture and harvest, we continue to see expect – to expect headwinds in these markets declining categories. However, we continue to take proactive steps to migrate customers to newer technologies and these actions improve our customers experience and provide an uplift in customer lifetime value for Lumen. Additionally, we will continue to pursue opportunities for cost optimization when we help customers migrate from off net legacy and TDM based services on to Lumen’s network. Nurture products revenue declined 13.3% year-over-year, with VPN and Ethernet services driving their performance. Nurture represents about 31% of our North America Enterprise revenue and for our total business segment carried an approximate 67% direct margin this quarter. Harvest products revenue declined 11.9% year-over-year and continues to be negatively impacted by declines in TDM based voice and private line. Harvest represented less than 17% of our North America enterprise revenue in the first quarter, an improvement of approximately 120 basis points year-over-year. For our total business segment, it carried an approximate 78% direct margin this quarter. Other products revenue declined 1.8%. Our other product revenue tends to experience fluctuations due to the variable nature of these products. Now moving on to mass markets. Our fiber broadband revenue grew 11.8% and represented approximately 35% of mass markets broadband revenue. Also note that our exposure to legacy voice and other services revenue improved by approximately 170 basis points year-over-year. During the quarter, fiber broadband enabled location adds were 129,000, bringing our total to approximately 3.8 million, as of March 31 and pacing towards our targeted annual 500,000 build target this year. During the quarter, we added 36,000 quantum fiber customers, which is our best fiber net add quarter reported to date and this brings our total to 952,000. Fiber ARPU was flat sequentially and increased year-over-year to approximately $61 in the first quarter. At the end of the first quarter, our penetration of legacy copper broadband was less than 10% and our quantum fiber penetration stood at approximately 25%. As we look ahead, we will continue our market-by-market assessment of the mass markets business as we explore a range of strategic options to maximize its value. Those options include potential joint ventures and wholesaling arrangements to improve its EBITDA contribution and asset backed securitization and future divestitures to generate incremental cash. Now turning to adjusted EBITDA. For the first quarter of 2024, adjusted EBITDA was $977 million compared to $1.251 billion in the year ago quarter. The first quarter of this year included a net headwind of $43 million related to the divested EMEA business and that benefit of $2 million from divestiture related post-closing commercial agreements and a net headwind of $18 million from the sale of select CDN contracts. These items represent approximately 22% of the year-over-year decline. Due to expected revenue benefits from our strong first quarter sales bookings and previously won large deals, as well as efficiency improvements from our second quarter and ongoing cost actions and overall margin management, we expect the first quarter to be the low point for EBITDA in 2024. Special items impacting adjusted EBITDA this quarter totaled $170 million, reflecting expected charges related to the negotiation and execution of our TSA agreement. For the first quarter of 2024, our adjusted EBITDA margin was 29.7%. Capital expenditures for the first quarter of 2024 were $713 million. For free cash flow $518 million was generated in the first quarter and this included an expected tax refund of approximately $700 million. Importantly, we’re leaning into our network investments to support the rapid growth in demand our customers are facing and remain confident in our free cash flow guidance. Moving on to our financial outlook, we’re reiterating all of our 2024 full year guidance metrics. And with that, we’re ready for your questions.

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Operator: Thank you. [Operator Instructions] Your first question comes from Michael Rollins (NYSE:ROL) with Citi. Please go ahead.

Michael Rollins: Thanks, and good afternoon. Two topics. The first one, in terms of the performance sequentially and year-over-year, the organic business revenue declines for things like harvest and for nurture, and then just for the customer vertical designation. Can you share a bit of how much of that was seasonal versus other factors, whether it’s competition or an acceleration in the legacy revenues and how much of that is customer driven versus some of the initiatives that you have to try to drive out the unprofitable or lower margin or legacy revenue to help your customer relationships? And then I’ll have one other topic for you afterwards, if I could, please.

Chris Stansbury: Yeah. Michael, good questions. We don’t have the split outs and all that, but what I’d say very broadly and generally is, these are the industry declines that I think everybody’s talking about, right? Customers are leaving legacy telecom services. Our competition is also trying to turn-off off-net services. We’re trying to turn-off off-net services that are increasingly expensive to operate and all of that is driving some of those trends. So I would say, this is more the continued behavior that exists. It’s not something new that we’re seeing. I wouldn’t say that it’s seasonal and we expect it to continue. I think the more important point is that that’s why we’re changing the rules of the game and focusing on bringing newer products consumed digitally that meet the needs of customers today rather than the needs of customers from the past. And that’s really where the focus is. And it’s why our grow category is the biggest portion of our overall portfolio and you’ll see that continue to grow.

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Michael Rollins: And then, the second topic you mentioned in terms of the market by market assessment for the mass market business, the possibility of wholesaling and joint ventures, if you could expand on that a bit more and are you considering offering fiber on a wholesale basis, whether it’s to wireless carriers or other third parties? Thanks.

Chris Stansbury: So we’re looking at all possible arrangements. There’s no secret, obviously, there was an announcement last week where joint venture arrangements exist with a number of our competitors, so we’re looking at those. Wholesaling is one that could be added to that, and there may be opportunities to sell any given market if the valuation is right. So the whole point here is on driving incremental enablement’s and penetration, and then how we increase our EBITDA leverage on those investments as we go forward. So there’s no one answer at this point and as we get closer to making decisions around those things, we’ll certainly communicate that.

Matthew Debnam: Thank you, Mike. Operator, we’ll take the next question.

Michael Rollins: Thank you.

Operator: Your next question comes from Sebastiano Petti with J.P. Morgan. Please go ahead.

Sebastiano Petti: Hi. Thanks for taking the question. I was hoping perhaps, Chris, if you could give some more color on the levers of what’s driving that continued momentum in quantum fiber. Obviously, great to hear on the NPS side as well, but any — if you could unpack the drivers of the subscriber growth and perhaps maybe what you’re seeing from a take rate perspective in terms of your product and service level speed mix, that would be great. Thank you.

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Chris Stansbury: So again, broadly speaking, there’s been an enormous amount of focus by the team and great work by the team to really scale up our marketing efforts. We said last year that one of the issues we had until we got to scale was our — on the build side, was our ability to scale the marketing motion. And so a lot of our marketing efforts in the past were focused on very localized efforts. We have expanded that. There’s a lot more media in market today than there was. We continue to refine that media approach to make sure that it’s effective and that’s driving improved penetration. And again, really importantly for that team, their focus is two things. It’s about getting really good enablement’s in the ground efficiently and at speed, and it’s about driving penetration as fast as we can so that we can shorten the time to payback. So kudos to the team. We’ll continue to evolve those programs to make sure they’re effective, but we feel very good about what we’ve done today.

Sebastiano Petti: Thank you.

Operator: Your next question comes from Batya Levi with UBS. Please go ahead.

Batya Levi: Great. Thank you. Can you provide a little bit more context on the strong sales funnel that you mentioned in the 1Q and with that coming in into the second quarter, can we also expect maybe business revenue decline to be the low points in 1Q as well? And maybe if you could touch on the competitive environment for these new next-gen services that you’re building up, that’d be helpful. Thank you.

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Kate Johnson: You want to start?

Chris Stansbury: Yeah. So I’ll take the first part and then turn it back to Kate. I think, Batya, it’s too early to say that first quarter is going to be the low point because we obviously do have the legacy drag that we’ve talked about openly, and it’s going to be choppy as we go through the year. What I would say is that the results that we saw in first quarter were really pleased with. But it’s one data point and the team is focused on rigorous execution to make sure that that continues and obviously, converting that funnel into installs as we go forward. So a little early yet to call how revenue performs quarter-by-quarter this year. EBITDA, we’re more confident in because of the cost savings that we’ve been able to generate with some of the activities we talked about.

Kate Johnson: And with respect to your question around the competitive environment, it’s clear that we are focusing on the future and applying all of our resources to building a platform to give customers what they want and every customer conversation that I have basically is reflected in this notion of capacity on demand. And really, like, when I talk about cloudifying telecom, it’s really about having the ability to fire up any service anytime, anywhere. And to do so with dynamic bandwidth and all of the digital capabilities that make it easy to not just consume network services, but to do so in a really, really complex environment from on-prem to edge and in the cloud and back, and to push processing and data workloads where it makes sense to do so cost effectively. Traditional telecom doesn’t account for that. It’s too physically oriented and doesn’t have that digital wrapper to enable what I just explained. We’re investing in it heavily and what we’re hearing from our customers and our partners is that we’re the only ones that are. And I think that’s differentiating. We’re very committed to it. And as such, we’re getting, what I see is a nice increase in demand across the board for our products and services that’s translating into a healthier pipe.

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Matthew Debnam: Thank you, Batya. Operator, we’ll take the next question.

Operator: Your next question comes from the line of David Barden with Bank of America. Please go ahead.

David Barden: I don’t have a beard, but I appreciate it. Thank you so much, guys. So if I could just the first question would be related to Batya’s question. Kate, if we went backwards five or six years ago, MPLs would have been the growth driver of the business. SD WAN was this very small thing that was coming up the curve. Then three or four years ago, MPLs kind of stopped growing and SD Wan started growing significantly as a cost savings opportunity. And now we’re talking about maybe high speed, low latency custom private networks. And I’m wondering, kind of, as you think about the kind of interplay of these different product arcs, your confidence level, that the next generation of the next product isn’t the product that kind of cannibalizes the existing products that are the meat and potatoes of the business today. And then the second question, Chris, if I could just on the TSA, congrats for getting it all done. Our math is that it contributes $200 million of incremental interest expense to the business. Is that roughly, right? And if it is, you’ve reiterated all your guidance, kind of, can you talk about how that $200 million fits into all the numbers and where the offset comes from? Thank you.

Kate Johnson: I’ll start and pass the mic over to Chris. So the first part of your question regarding net new capabilities and how the portfolio grows over time rather than just cannibalizing is — it’s a great one. What we see is increased demand for the ability to consume services in the digital era. And as I said before, there’s not a lot — there aren’t a lot of companies out there who are doing this, which gives us a bit of a differentiated value proposition when we approach customers with NaaS, but also with ExaSwitch, which is an important part of the story of creating fabric to basically create infinitely flexible and dynamic connectivity solutions. That’s going to do two things. Number one, it builds a digital platform upon which we can build more services like the Lumen Defender service I just described earlier in my remarks, and increase our portfolio and the amount of available market we’re going after. We’re entering into a new space with some of these new offerings. The second thing it does is, it allows us to provide a seamless customer experience where we can help customers go faster in terms of their digitization, and they are starting to recognize that and choose us more, which gives us a huge share take opportunity. So two ways to grow, acquire more customers, which is happening, and the second way is to sell more to them, which is also happening, which you saw in both of the metrics that I shared earlier with net new customers and the size of the deals that we’re selling to them. Chris?

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Chris Stansbury: Yeah. And that’s correct. On the interest expense, roughly $200 million this year, we gave a range. It could be a little less than that, just given the timing of when that deal was consummated. And we talked really last year and late last year and in our guidance about the fact that we adjusted our capital spend to compensate for that from a free cash flow standpoint, between that and the cost of capital considerations and the time to pay back on consumer fiber, we pulled back on the build plan from $750,000 a year to $0.5 million a year. So that’s how that’s contemplated. I think importantly, though, David, we’re not done, right. There will be opportunities for us to use new sources of cash, additional sources of cash, to continue to focus on delevering. And that’s job number one. So you’ll see more as we go forward.

David Barden: Thanks, Chris. Thanks, Kate.

Matthew Debnam: Thanks, Dave. Operator, we’ll take the next question.

Operator: Your next question comes from Simon Flannery with Morgan Stanley. Please go ahead.

Simon Flannery: Great. Thank you very much. Good evening. Chris, I wonder could you help us a little bit more with the EBITDA cadence? I understand the headcount reductions, but I think according to the queue, it looks like they’re sort of being phased in during the second quarter. So how do we think about the cost line items over the kind of Q1 to Q2, Q2 to Q3. Any sense of what the step functions will be there? And then, Kate, do you…

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Chris Stansbury: Go ahead. Sorry.

Simon Flannery: I think there was — Kate, you briefly touched on AI in your comments, and I’d just love to dig a little bit more deeply into what do you see as the big buckets of opportunity to drive costs out of the business, drive improve customer experience in AI and what’s the timing on getting those sort of work streams to kind of full strength?

Kate Johnson: Sure.

Chris Stansbury: So the — just on the timing, Simon, obviously we don’t give quarterly guidance. I’m going to be careful here. The reality is that I think if you look at the savings, you’ll see a lot of the benefits start in Q2, will be at run rate in Q3. Don’t forget, in your modeling, Q3 is always seasonally our highest cost quarter because it’s when we’re doing a lot of maintenance, it’s obviously our highest use of energy for cooling and whatnot. But I don’t want to get into specific quarterly guidance other than to say, we’re confident that Q1 is the low point in EBITDA for the year.

Kate Johnson: And regarding your question about leveraging some of these technologies to drive productivity and create the digital experience for our customers to help them choose us over other platforms, we’re super excited about our progress so far. But what I’ve explained to you in my prepared remarks is really just one portion of this. Chris used the term shapeshifting. We’re reshaping Lumen to be a digital company, and that requires us to do a bunch of things. We’re going to import net new skills into the company. You’re seeing me do that at the leadership team. It’s happening across the entire company. Number two, you’ll see us reskill and upscale different populations across the company depending on what organization, [Technical Difficulty] and of course, but we’ll do that selectively as and where, and we’ll always take the opportunity to redeploy those folks to higher priority items. And what we’re seeing so far last year we went really hard at this opportunity, being beta customers for various AI capabilities, both native to our enterprise system platforms, as well as being beta customers for things like Microsoft 365 Copilot. We’re really pleased with the adoption of those capabilities across the company at every level across every function, and we’re seeing amazing return on those investments. I’ll give you two examples. The first is in knowledge worker productivity. We’re seeing about 30 minutes a day of productivity per person across the company, that equates to around 700,000 hours of time that we get to redeploy towards higher priority items. We’re super excited about that. The second thing we’re seeing is about a 30% increase in our developer productivity, deploying AI and GitHub. And so that is also extremely exciting for a company that’s now developing a digital platform. I think we can talk about the 14 new innovations in NaaS being directly attributable to a highly productive development team. We have another 16 innovations that we’ve delivered to market across ExaSwitch and our security and edge platforms all since October. So 30 net new innovations since that October timeframe. That’s multiple times the number of productivity that we were able to achieve in prior periods. So lots of progress there, and we’re continuing to go after it. It’s a major part of our turnaround.

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Simon Flannery: Thanks a lot.

Matthew Debnam: Thank you. Simon. Operator, we’re ready for the next question.

Operator: Your next question comes from Nick Del Deo with MoffettNathanson. Please go ahead.

Nick Del Deo: Hi. Thanks for taking my questions. First, Kate, you talked about seeing demand for high capacity solutions driven by AI. Is it fair to say that it’s waves and dark fiber that are benefiting the most from that trend? And to what degree was this component of your bookings responsible for the overall increase in bookings that you cited? And then second, I think you’ve also talked about mid-market enterprise being a segment that’s turned to growth after public sector. And I think you’ve talked about the channel being an important driver, that engagement channel partners more. So, I guess, what can you share regarding the quality of the deals that the channel is bringing in and the compensation you’re paying to those partners for them?

Kate Johnson: I’ll start with your first question. Yes, we’re seeing a huge increase in demand for waves and for dark fiber for sure. We’re also seeing an increase in demand for what I referred to as custom private networks. And think of it as big technology companies or cloud companies that need to interconnect their data centers to push data back and forth, huge workloads, and to do so in a friction freeway as possible. And they’re coming to us for a couple of reasons. Number one, we have conduits, so there’s this ability to continue to over pull fiber and give a lot of flexibility there and room to grow. The second piece of it is because of the digital platform and because of our mission around delivering capacity on demand at every level of the network, it’s the value proposition of doing business with Lumen, so that’s the first part. I think the second part regarding channel productivity, let me just say that we’re excited to be focused on the channel. We’re excited to continue to recruit and help our partners be as productive as humanly possible. We’re seeing improvement there, but it’s not enough yet. And so I just look at it as a huge opportunity to have more feet on the street selling these net new capabilities. And I think we’re getting better at building the rhythms around a true commercial engine, which is both direct and indirect for these net new capabilities like NaaS, like enterprise, to cloud connectivity through ExaSwitch, and like Lumen Defender with our security offerings. So more to this story coming, but Chris, do you want to add anything?

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Chris Stansbury: Yeah. Nick, I think Kate hit most of it. I think the key thing for us, if I think about large enterprise, mid markets, public sector. Public sector first to turn a well-established sales motion deeply connected to the customer and understanding of the customer. And that was really strong muscle tissue at Lumen, frankly. Mid markets was almost the exact opposite. There wasn’t a lot there. There was a heavy reliance on a direct selling motion. The product set was really large enterprise focused trying to sell to a mid-markets customer. And so the bar was lower and there’s been tremendous work on fixing the product set, dramatically expanding the partner ecosystem to reach a bigger customer base. As Kate said, getting a lot of processes and measurement in place, that’s beginning to work. And I won’t give the numbers specifically, but what I can tell you is that our partner ecosystem, those new logos are selling at a rate that’s into double-digits in terms of growth and it really is those growth products, so the motion is working. Large enterprise is the most difficult pivot because it’s big and because it was probably least prepared for where we’re going in terms of the kind of instrumentation, measurement, etc. And it’s obviously where a lot of the products set us focused. So a lot of work has happened there. It’s not like it hasn’t happened. It’s just going to be longer to see that turnaround take place.

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Matthew Debnam: Thank you, Nick. Operator, we’ll take the next question.

Operator: Your next question comes from Greg Williams with TD Cowen. Please go ahead.

Gregory Williams: Great. Thanks for taking my questions. I just have one on the ILEC opportunities you mentioned, you take a market by market approach. Just wondering about the operational complexity with the plant specifically, if you sold some of it. When you sold Brightspeed, you noted there wasn’t much overlap with the enterprise markets. So it was like a cleaner break. And now you have a lot of plant that’s intertwined with the enterprise segments. Just wondering if there’s more complexity and more time to take for any opportunities. Thanks.

Chris Stansbury: Yeah. I mean, there is more complexity, but that’s part of what we do. It’s obviously contemplated in everything that we look at and it is in no way an impediment to us having the flexibility to do things that we think are right strategically. So I would say, it’s a consideration, but it’s certainly not a driver of our thinking.

Gregory Williams: Got it. Thank you.

Matthew Debnam: Thank you. Operator, we’ll take the next question.

Operator: Your next question comes from Frank Louthan with Raymond James. Please go ahead.

Frank Louthan: Great. Thank you. Can you walk us through on Slide 6, what percentage is that Lumen digital platform of revenue now and where can that go? And then second question, Black Lotus Lab is pretty fair amount of success. Would that be better as a standalone company to drive? Could you drive some shareholder value by spinning that out or is that best left inside the company? Thanks.

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Kate Johnson: Thanks. So a couple of things. The first is the Slide 6 shows the digital platform NaaS, ExaSwitch, edge, fabric and security. That is a significant opportunity for growth across all those capabilities, not something we’re ready to report on. As we look to become a growth company, we’re maniacally focused on delivering customer value, that’s about making sure we delight every single customer one at a time and bring them in the door. And we’re going to focus on our key metric internally is customer adoption. That’s why I shared, we’re across 20 different industries, because the number of industries we can get to and then 1st, 2nd, 3rd, 10th, 20th, 25th customer, you start to go faster in each one and you get some momentum and critical mass for scale. So we’re excited about the progress, lots more to do. But this is the future of the company and it represents net new profit pools and available marketplaces that Lumen didn’t have access to before in the tens of billions across each one of these spaces, some in the hundreds of billions. And so we’re excited at the opportunity. Black Lotus Labs is without a doubt a not so secret weapon, and they have helped keep the country safe. Their value is incredible and we’re incredibly proud to have them in our portfolio. The reason why they’re so valuable is because they see our network traffic and the capabilities that we’re developing and launching in Lumen Defender, take their patented data models and basically enable those to be available in an integrated fashion with our network. Nobody else is doing that right now. So we’re excited about the potential value and you will see them as an integral part of our team moving forward.

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Frank Louthan: All right. Great. Thank you very much.

Matthew Debnam: Thank you, Frank. Operator, we’ve got time for one last question.

Operator: Your next question comes from Jonathan Chaplin with New Street. Please go ahead.

Jonathan Chaplin: Thanks, guys for squeezing me in. I had just a couple on the mass markets business. I was wondering if the timing of when you think you’ll get to the end of your inquiry into how best to monetize these assets, whether it’s wholesale agreements or JVs or selling off markets. And I’m wondering, if you look at different assets differently as you go through that process. For instance, you’re more likely to hang on to fiber assets and sell copper assets or vice versa. And then on net adds, the result was really strong this quarter, as you mentioned. I’m wondering if the momentum that you built in the quarter continues as we go through the year or if you sort of reached a new level and this is the new normal. Thank you.

Chris Stansbury: Yeah. So as it relates to the market by market assessment, I don’t want to put a time frame on that because I think it’s something that we’re going to continue to look at. But as we have news, we’ll certainly share it. The net add performance, we’re not committing at this point to see that increase quarter-on-quarter. That said, as we have scaled the marketing and continue to refine that approach, that’s obviously the goal. So I can tell you that there’s just intense focus from the team on driving that performance, and hopefully, we can continue to show good results in the coming quarters.

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Jonathan Chaplin: And one more, Chris, if I may, on ARPU. It’s the one where I’d expect ARPU to be sort of accelerating for you guys as well. It’s a bit slower for you than it is for peers. Is there something, given that you guys have this or the fastest fiber products in the market, most of your subs are taking a gigabit per second. Is there something holding back ARPU growth?

Chris Stansbury: There’s nothing structurally that’s holding it back. Obviously, as we’re driving penetration, we’ve got to make the trade-off between — at what time do you raise prices, right? Do you do it at the front end and then try to drive penetration or is that something that changes over time. And again, there’s a lot of work that’s done really on a market by market basis, given the competitive environment to determine that. Our view, my view is, we’re far better off driving sub growth as fast as we can, obviously, taking the price that we can along the way. But to turn this into a pricing game upfront rather than driving overall customer adoption, probably not the best approach.

Jonathan Chaplin: Makes sense. Really appreciate it, guys.

Operator: That does conclude our question-and-answer session. And with that, that does conclude the conference call for today. We thank you for your participation and ask that you please disconnect your line. Have a great day, everyone.

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